DTC Academy by Metrilo
00.

About this Academy START HERE

Who is it for? How did we work it out? How to use it and what to expect?

 01.

Fundamentals

Starting your brand with the right foundation is vital to its success. In this step, we guide you through the Fundamentals that need to be in place before you try to grow or even launch.

 02.

Validation

Going to market without proper product-market fit can be a huge waste of resources. In this step, we guide you through the complete process of product validation so you are 100% sure and ready to launch.

 03.

Communication

Having your Fundamentals and Validation in place is great, but your team needs to be in line with all that goes into the brand to do their job properly. In this step, find how to communicate your brand value, identity and appeal to your team so they manage to broadcast it in their work.

 04.

First purchase

Approaching the market and getting the first order from each customer is as hard for DTC brands as for any other ecommerce business. But for DTC it is a strategic step and not the end goal at all. In this part, you will find how to position yourself on the market and how to create the first-purchase experience so it's not the last.

 05.

Engagement

The post-purchase experience is what sets brands like yours from resellers and Amazon. You have the power to become a part of people's lives, not just an invoice. Find out how in this section.

 06.

Retention

The success of your DTC brand is tied to the loyalty of your customers. You know you're operating in a niche and you have to drive repeat sales continuously because you cannot rely on constant new acquisitions. The last step in our framework outlines the best practices for customer retention for brands investing in the long term.

The importance of the post-purchase experience

Brand experienceRelationship building

You are building a brand, right. It is more than reselling products. You care how good yours is and how people perceive it. Unlike a dropshipper that wouldn’t care what happens in the long run. That’s why the real work begins after the first order when you need to differentiate yourself and enhance the brand experience.

Why your job is not done with the first order

  • Your niche is probably small so you cannot always rely on new customers and need to retain old ones
  • Orders from returning customers are high-margin so they help you grow and invest in expansion, new product development, and so on
  • As a business with values and mission, you need time to communicate them to people and make the change in their habits, one purchase is not enough to make a significant dent
  • If you launched a product to solve a real problem and it’s working, it should get loyal fans so repeat orders are a sign of product-market fit
You've unlocked the entire DTC Academy!